HVAC Troubleshooting System

What type of problem are you having?

Air Conditioning Heating

What type of Air Conditioner Problem are you having?

My AC isn’t working. My AC is making a strange noise.

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?

Yes No

Is your outdoor unit running?

Yes No

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

Find your breaker box and look for the circuit labeled “air conditioner”
Try flipping that circuit to “off” and then “on”
Give your air conditioner a couple minutes and see if it comes on now

Did that solve your problem?

Yes No

Is there air coming out of your vents?

Yes No

Is there Ice on your Outdoor Unit?

Yes No

Is there air coming out of your vents?

Yes No

Is there Ice on your Outdoor Unit?

Yes No

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment

What type of heating problem are you having?

My heater isn't working My heater is making a strange noise There's a strange smell when my heater runs

What type of heater do you have?

Gas Furnace Heat Pump

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

This can be Caused by your Thermostat:

Solution:

Make sure your thermostat is turned On
Set 3 degrees below room temperature
Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Yes No

What best describes your heating problem?

No air is coming out of the vents Air is coming out of the vents, but it's not warm

Make sure power is getting to the furnace

Try this:

Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
Look for a switch (like a light switch) near your furnace and make sure it is set to "on".

Did that solve your problem?

Yes No

Is your outdoor unit running?

Yes No

Is there ice on your outdoor unit?

Yes No

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
Try flipping that circuit to “off” and then “on”.
Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?

Yes No

Is there ice on your outdoor unit?

Yes No

Is the noise coming from the outside or inside unit?

Inside Outside

What type of heater do you have?

Gas Furnace Heat Pump

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?

Burning Smell Gas (rotten eggs) A moldy smell (like a dirty sock or locker room) Other

Did you just turn your heater on for the first time this winter?

Yes No

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

See How Much You Can Save

Start Saving

Our Services

AIr Conditioning

Heating

Indoor Air Quality

Residential

Commercial

Other Services

Benefits of HVAC Preventive Maintenance

Preventive Maintenance

Is it really worth it in the long run? A question that most home owners, landlords and hoteliers alike contemplate when looking to hire an HVAC contractor. The answer? Peace of mind, long-term savings, trouble-free operation. It is important to note that you can prevent problems and costly emergency service requests by keeping your system well maintained.

Increased Energy Efficiency
Extended Equipment Lifespan
Improved Air Quality
Decreased Costly Repairs
Big Savings in Time and Money
Reduce the Potential for a Costly Service

What our clients are saying

Wonderful company to work with. Everyone are professional and. Thorough in doing the work. Used them in my private residence and at investment property. Whenever there is an issue, they are out right away. Excellent customer support and a pleasure to do business with. I have no clue if the negative review in Yelp is talking about the same company. I have had nothing but exemplary service from these guys. Plan to use them for upcoming future projects.
Great company and and great people to work with. Provides all the service I needed very quick and and great quality work. Very positive overall experience with AC Executives
These guys are great. They installed 2 new air conditioners for us two years ago and did a great job. They corrected many shortfalls from the original ducting that was wrong. They were right on schedule and no adjustments to the original bid. We have used them twice a year for updates and service on the equipment using their program which is reasonable. Again they made an appointment and were right on time and did their service work. We whole heartedly recommend this company. Bill & Jennifer Brecht, Colleyville, TX

Rate Our Tech

We care about making your service the best
possible. Tells us how your recent
experience with us was.

Submit Review

Your Comfort is
Our Business!

Serving Fort Worth
and the Surrounding
Areas for over 15 years!

High Quailty Service,
Hight Quailty Eqipment
and Affordable Rates!

HVAC Troubleshooting System

This can be Caused by your Thermostat:

Solution:

Your Air Filter May be Dirty.

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

Awesome!!

Sounds like you need expert care.

This can be Caused by your Thermostat:

Solution:

This can be Caused by your Thermostat:

Solution:

Make sure power is getting to the furnace

Try this:

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

Is there steam coming from the unit, as well?

Here’s what to do:

This is likely normal.

Turn off your furnace now!

You need your regular maintenance

See How Much You Can Save

Our Services

AIr Conditioning

Heating

Indoor Air Quality

Residential

Commercial

Other Services

Benefits of HVAC Preventive Maintenance

Preventive Maintenance

What our clients are saying

Rate Our Tech

AC Executives Air Conditioning and Heating